drips tips and e liquidsDue to health and safety issues and hygiene, Vape Direct cannot offer any warranty on these items.
This is unless our staff determine that the item received is incorrect or if there are any other extenuating circumstances.
cartomizers, atomizers and clearomizersWe offer a dead on arrival warranty. The customer, after receiving the item, has to contact us within 24 hours in order for the warranty to apply. If the customer contacts us after this period, we cannot offer a refund or return. This also applies to multipacks.
accessoriesThe items which are NOT electronic and located in our accessories section or which are tied to our Dead on Arrival warranty (filler bottles or cleaning kits), have a 30 days manufacturer's guarantee.
mechanical modsMechanical Mods come with a 30 day manufacturer's guarantee. Mechanical Mods are used for experienced users ONLY. Vape Direct accepts no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Your equipment could be damaged, if the mechanical mod is built incorrectly and as such Vape Direct accepts no responsibility for the damage caused as this damage is the result of improper construction.
variable mods, chargers and batteriesThese items come with a one month guarantee. This guarantee covers any manufacture errors and any repairs or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer, we reserve the right to refuse a refund or return.
batteriesLithium-Ion batteries in electronic cigarettes are common across the world and are used in everyday device such as mobile phones. They are very safe, although if used inappropriately can risk your personal safety. All Vape Direct Store batteries have gone through thorough testing and most models have a built-in protection circuit, but it is essential to keep these issues in mind to ensure a safe use of your batteries.
-Ensure you safely dispose of any batteries which have reached the end of their lifespan
-Use the On/Off feature if you are not using your e cigarette
-Only use the official charger with your product. Different batteries use different chargers.
-Unless you are using a charging safety bag, never leave charging batteries unattended.
-Never expose batteries to very low or high temperatures or submerge them in water
-Never carry batteries with metal/metallic objects. Always carry them in non conductive containers such as cardboard or plastic.
If you follow these instructions, you should not have any problems. Please feel free to get in touch if you need any additional information regarding safety or general product advice on Vape Direct products.
Only use our range of masterplug adapters, if a mains socket is not supplied.