Cookie Policy

Cookies are small text files a website stores on your device. They let the site remember you between pages and visits, keep your basket together, and help us understand how the site is used. Some are essential; others only run with your consent.

Cookies We Use

Essential

Set by Shopify, the platform our store runs on. They keep you logged in, hold your basket, run the checkout and prevent fraud. The site cannot work without them, so they are always on.

Age verification

Our age check partner, OneID, sets a cookie to remember that your age has been verified so you are not asked again on every order.

Analytics

Shopify analytics and Google Analytics record which pages are visited, how people arrive at the site and where they leave. We use this to improve the site. The data is aggregated and does not identify you.

Functionality

Our search and filtering (Boost), live chat and help desk (Gorgias) and review widgets (Trustpilot and Lipscore) set cookies so those features work and remember your preferences.

Marketing

If you have opted in, our email and SMS platform (Klaviyo) uses cookies to recognise you, show you relevant offers and send reminders about items left in your basket. You can unsubscribe at any time using the link in any email or by replying STOP to a text.

Managing Cookies

You can accept or reject non-essential cookies using the cookie banner when you first visit, and change your choice at any time from the link in the footer. You can also delete or block cookies in your browser settings. If you block essential cookies you will not be able to add items to your basket or check out.

More Information

How we handle the personal data these cookies collect is set out in our Privacy Policy. Questions: support@vapedirect.com.