Terms and Conditions
These terms apply to every purchase from UK Vape Direct Limited, trading as Vape Direct, whether you buy at vapedirect.com, over the phone or in one of our stores. By placing an order you agree to them. Questions before you order: email support@vapedirect.com or call 01908 579 888.
1. Who We Are
UK Vape Direct Limited is registered in England and Wales, company number 11551260, registered office Winnington House, 2 Woodberry Grove, Finchley, London N12 0DR. Our trading address is Unit 9, Stacey Bushes Trading Centre, Stacey Bushes, Milton Keynes MK12 6HS. "We", "us" and "our" mean UK Vape Direct Limited. "You" means the person buying from us.
2. Age Restriction
We only sell to people aged 18 or over. By ordering you confirm that you are 18 or over. Every online order is age verified before dispatch; see our Age Verification Policy. If we cannot verify your age we will cancel the order and refund you. Every store operates Challenge 25.
3. Orders and Contract
Your order is an offer to buy. The automatic order confirmation email is not acceptance. A contract is formed when we dispatch the goods, or when you collect them, whichever is first. We may refuse or cancel an order before dispatch if the item is out of stock, the price or description was wrong, we cannot verify your age, or we suspect fraud or resale. If we cancel we will tell you and refund any payment in full.
We sell only to customers in the United Kingdom.
4. Prices and Payment
Prices are in pounds sterling and include VAT and, from 1 October 2026, UK vaping products duty where it applies. Delivery charges are shown at checkout before you pay. Payment is taken when you place the order. If a price on the site is obviously wrong we may cancel the order and refund you rather than supply at that price. Multibuy and promotional prices apply only to the products and periods shown.
5. Delivery and Collection
Delivery options, costs and cut-off times are on our Delivery Information page. Delivery times are estimates. Same day delivery depends on your postcode and the order being placed before the cut-off. Risk in the goods passes to you when they are delivered to your address or collected. Ownership passes when we have received payment in full. Someone aged 18 or over may need to be present to accept delivery.
Click and collect orders are held at our Stacey Bushes store. Bring your order confirmation and, if asked, photo ID.
6. Your Right to Cancel (Online and Phone Orders)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel an order placed online or by phone for any reason within 14 days of the day you receive the goods. Tell us within that time by email to support@vapedirect.com, by phone on 01908 579 888, or by post to the trading address above. You then have 14 days to return the goods to us.
You cannot cancel for a change of mind where the goods are sealed for health or hygiene reasons and have been unsealed after delivery. This covers e-liquids, nicotine salts, shortfills, prefilled pods, disposables, coils, pods, tanks, drip tips and any other item that touches the mouth or contains liquid, once the seal is broken.
Returned goods must be unused, in their original packaging and in a resaleable condition. You pay the cost of returning them unless they are faulty or not what you ordered. We recommend a tracked service; the goods are your responsibility until they reach us. We refund the price of the goods and our standard delivery charge within 14 days of receiving the goods back, or of you providing proof of posting, whichever is earlier. We may reduce the refund if the goods have been handled beyond what is needed to check them.
Returns address: Vape Direct Returns, Unit 9, Stacey Bushes Trading Centre, Stacey Bushes, Milton Keynes MK12 6HS.
7. Faulty Goods
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty you can reject it for a full refund within 30 days of receiving it. After 30 days and within six months, we will repair or replace it, and refund you if that is not possible. These rights are in addition to any manufacturer's warranty; see our Warranty page. Contact us before returning a faulty item so we can arrange it. We cover reasonable return postage for faulty goods.
These rights do not cover damage caused by misuse, incorrect charging, modification, or normal wear of consumable parts such as coils, pods and batteries.
8. In-Store Purchases
Goods bought in store are not covered by the 14 day cancellation right in section 6. Faulty goods bought in store are covered by section 7; bring the item and your receipt to the store you bought it from.
9. Using Our Products Safely
Vaping products contain nicotine, which is an addictive substance. They are intended as an alternative for adult smokers and are not for use by non-smokers or anyone under 18. Use batteries and chargers as instructed by the manufacturer and keep e-liquids out of reach of children and pets.
10. Your Information
We use your personal data to process orders, verify age, deliver and provide customer service, as set out in our Privacy Policy. Marketing is only sent with your consent and you can opt out at any time.
11. Our Liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, losses caused by your breach of these terms, or business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Nothing in these terms affects your statutory rights as a consumer.
12. General
We are not liable for delay or failure caused by events outside our reasonable control. These terms are governed by English law and the English courts have jurisdiction; if you live in Scotland or Northern Ireland you may also bring proceedings there. If any part of these terms is found invalid the rest continues to apply. Only you and we have rights under these terms. We may update these terms; the version in force when you order applies to that order.
13. Complaints and Notices
Email support@vapedirect.com, call 01908 579 888, or write to Customer Care, UK Vape Direct Limited, Unit 9, Stacey Bushes Trading Centre, Stacey Bushes, Milton Keynes MK12 6HS. We aim to respond within five working days.
Last updated: 4 October 2026.